Frequently Asked Questions

1.  What can I do if I made a mistake and posted the wrong number of steps or wrong date in update log? 2.  Can I log in once and enter more than one family member's steps on the tracking page? 3.  How many steps in a km? 4.  My "average steps per day" and "average kilometres per day" seem to be way out of whack - why? 5.  What if I enter my steps and I don't see a red line? 6.  What if I use a Mac Operating System? 7.  What if my pedometer seems inaccurate?     What can I do if I made a mistake and posted the wrong number of steps? You just click on the steps for the date you need to edit and you can change the number, or delete those steps altogether. [back to top]   Can I log in once and enter more than one family member's steps on the tracking page? Nope, nada, no, no-sireee, sorry. Our Steps Update program works the same way as any email account, forum account, eBay account or other standard online profile does. One Username/Password = One Person or Profile. To post more than one set of steps, simply do the following: After logging in and updating a member's steps, use the Log Out link to go back to the main page so that you can log in again with the next member's username/password and update those steps as well. [back to top]   How many steps in a km? The Steps Out program considers an average step to be 0.762 metres (this equals a 2.5 foot stride). 1 kilometre = 1,320 steps. If you have longer legs and/or a wider gait, you will actually be making more distance than the Step Update program shows. If you have shorter legs and/or a narrower gait, you will actually be making less distance than the Step Update program shows. Either way, don't sweat the distance! The point of Steps Out is to get you walking and promote overall health. It is more important how hard and long you work, not how far you go. [back to top]   My "average steps per day" and "average kilometres per day" seem to be way out of whack - why? This usually happens if you have entered the wrong step starting date when you activated your account. If this is the case, email support@stepsout.com  If you feel that the distance you have actually walked is not in line with the distances shown on the step update page, please see "How many steps in a km?" below. [back to top]     What if I enter my steps and I don't see a red line? You should see a small red line on top of the green line before you enter any steps. If you don't see it, you most likely need to update your Flash Player. You have to have at least version 5 of Flash, if you right click on the image you will find instructions for downloading the latest version of Flash Player. You can download it here: http://www.adobe.com/support/flashplayer/downloads.html [back to top]   What if I use a Mac Operating System? The map should work perfectly as long as you have at least version 5 of Flash. You should see a small red line on top of the green line before you enter any steps. If you don't see it, you most likely need to update your Flash Player by downloading it from here: http://www.adobe.com/support/flashplayer/downloads.html [back to top]   What if my pedometer seems inaccurate? For best results, clip the pedometer firmly at your waist. It should be located above the knee or on your side above the hip. It is important to insure that the case is positioned straight up and down. If the pedometer is tilted, your step count may be under-recorded because the pedometer's pendulum function is not free to swing properly. [back to top]